We booked this hotel for a family trip to Disneyland after looking at photos& reading reviews & we were very excited for the stay based on those two things. When we arrived, we were told they were doing renovations— hopefully this is true because this place needs to be renovated badly. We got the room that sleeps 6- two double beds & a pull out sofa. Everything is in very poor condition in the room.
There was a huge spiderweb on the ceiling above the table in the kitchen area & in the bathroom.The glass portion of the door on the bathroom was very obviously not cleaned- it had handprints all over it.
The main bedroom felt like we were going to fall through the ceiling- the floor was sloped inward, so much so that the night stand and dresser drawers would not stay closed. The flooring near the back door was coming up and torn. The back door was coming away from the wall on the left side— so there was a 2in opening the whole time.
The night we arrived, the ac was not working. We tried multiple times, called and asked the desk- they explained how to work it, it still did not come on. Desk person came down to try to turn it on, it didn’t work. Said he would bring us a fan, never did. It was 80° in our room for two nights until they fixed it. Would not switch us rooms because they were “full” but we saw lots of empty, uncleaned rooms. When they finallycame into our room to fix it, it disengaged our key cards- so when we got back to our room at 1am our keycards weren’t working.