The location was good. Walking distance to a supermarkets and Jack’s, and close to the airport. The room was very tired. Beds were clean and comfortable but the air conditioning was extremely loud and we couldn’t control the temperature. It was dimly lit and the ranch slider outside seemed rattly and unsafe. The bathroom was old, but clean. The sliding, frosted door didn’t close properly and the shower leaked water everywhere. Rubbish bins weren’t lined and there was no water jug in fridge.
We dined in the restaurant in the evening. They had a great band but the volume was too loud to chat over. Staff continuously ignored us, and our two course meal took two hours!
Breakfast was amazing, but then there was no water in our room after that. We talked to reception twice about it and they didn’t even offer free drinking water. Luckily we had had our showers before and checked out after.
If you do stay there make sure you ask about all the activities. Reception gave us no information about where the pool table etc were. They just weren’t that welcoming to us. We have stayed in old resorts where the staff make the difference. Unfortunately this wasn’t the case at the Novotel.
The porters were great as were the Breakfast team but next time we shall stay somewhat else.