I had a pre-paid reservation because my flight would land late in the evening. Once I landed, I called the front desk to confirm that I was coming in late. When I arrived at the hotel, the same person with whom I spoke on the phone checked me in. However, I had to stay outside in the cold, while talking to the person thru a window. There was nobody else with me, nobody in the street, and they even had a security guard walking the perimeter. And still, they wouldn't let me into the lobby with my bags. Had to stay outside. I asked a couple of times and they said "we keep it closed because of the homeless people." I mentioned to them that they knew who I was, I had already paid for the room, and even called to let them know of my arrival. But they still wouldn't open the door... Not the best impression...