After checking in, the keys that were given to me didn't work. Went back to the service desk to get another set of keys and they didn't work either. Called down to the service desk from the floor I was on, they sent up someone with a new set of keys quickly. After receiving the working keys, someone from facilities also came with another set of working keys. The remote wasn't on the dresser. Looked around the room and found it on the floor behind the nightstand on the floor with a used plastic cup. Went to sleep that night, woke up the next morning with 5 bites on my body. The neck, shoulder, two on my right forearm and my eyelid. All five areas were red and itchy. This was my first experience that wasn't up to Hiltons Standards. I will not upload any photo's because I don't want my face to be seen.