The room was clean and the bed was comfortable.
The counter staff could have done a better job.
First off, walking away from the check in counter, i was surprised to find not only the room keys in the tiny key holder envelope, but someone else driver's license. It was a good thing that I noticed it right away as the license owner was still at the counter, being checked in.
Can you imagine the panic and hassle to the poor Hilton guest when she discovered the disappearance of her license?
Then, about the parking...
the counter staff mentioned nothing about the extra charge on the parking when i was checked in. While I have no problem with paying the $15, i think you staff member should have volunteered the information. I wondered how many of Hilton guests ended up with citations.
More on the parking:
I drove round and round the parking lot looking for a space and could not find any. There were plenty of unoccupied ones. But they were in the area that were marked 'for ruth chrus steakhouse customers only'. I finally went back to the check in counter only to be told' oh, don't mind the sign, you can park in those spaces'
Again, it would be much appreciated if the staff would have volunteered the information.
One last thing, the doors were loud and heavy. All night long i hear doors slamming shut from guests on both sides. I don’t blame the guests, but Hilton should have proper door closers installed to soften the impact.