Everyone we dealt with (desk staff, maids, breakfast workers) were very friendly and helpful. But, the room was very small. The bed was small. The breakfast was only so-so. There was no eggs, bacon, or sausage. The elevator was broken the entire time we were there. Glad we were on the first floor. Would not be a problem walking up and down stairs to get to our room, but carrying luggage, etc up and down the stairs would not have been fun.