I was greeted by Laura, who had emailed a few days before my arrival, and she was just lovely. My room was available earlier than anticipated and Laura happily helped get me checked-in straight away.
I got a quick tour of the room, some info about the hotel, spa facilities, breakfast arrangements etc. Once again, really friendly and super helpful.
The accommodation is lovely - cleanliness was perfect, the design details I loved, the bed was massive and incredibly comfortable, along with the shower facilities etc. I used the spa facilities on day 1 and it was so nice to have it all to yourself - I really like that system, particularly as a solo traveller, but equally for couples it's a lovely space to relax and recoup.
I didn't use any of the dining facilities as there are so many wonderful choices in and around Palma.