Nice hotel, very friendly ladies at the reception. They can help with everything you'd need to know about Almaty. The room was very clean, WiFi worked fine. The location is good, too. The city centre is within the walking distance. Sairan Bus Station is easily reachable either by bus or subway. Also, it's very easy to get to the starting point for the day tours (for example, to the Charyn Canyon) which is near the Baikonur subway station.
There are very friendly ladies at the reception.