2/10 - Insatisfatório
17 de fevereiro de 2025
Bad Experience
The rooms we were given were infested!
My child caught a live bug crawling on the bed and took pictures. Showed the live bug to the front desk person and she didn’t seem to care. Said that if we wanted to speak with a manager we had to come back the next morning at 10am. Shaken, we immediately vacated LaQuinta, and moved to a different hotel. Next day I returned to talk to the manager, but they weren’t there. Worst of all, the morning desk person was not at all informed by the previous one about the reported infestation issue. He was checking if those rooms were not already given to other travelers!?!?! Luckily, he said they were not. I left my telephone number yet again and left appalled, The manager never called. I tried to message the manager through hotels.com site for several days, also without response. Finally the hotel emailed a secure pdf with a receipt which was all zeroes. No communication, no apology for our ordeal whatsoever. Will need to check my credit card as well to ensure we were not charged.
We’ve stayed at the Laquita chain of hotels in other cities before and were always very pleased. It is unfortunate that this particular location tarnishes the good LaQuinta hotel brand. We refuse to recommend this LaQuinta location at 1900 Center Drive in Champaign to anyone. They need to call in pest control to professionally address their issue.
Viajante verificado
Viagem em família de 3 diárias
Avaliação de hóspede verificada da Hoteis.com
