This was our first stay here, and the Parklane people looked after us very well. Any time anything needed attention, they showed up promptly and fixed it. The flat was comfortable and well furnished. Kitchen had plenty of pans and utensils. Did not test the air con because opening the windows was good enough. We figured out the washing machine but not the coffee maker. Location near Green Park made it very easy to get to most places by public transport. One alert: if you turn the key the wrong way after unlocking the door, you can find yourself locked in. Once we were rescued and educated about the procedure, we had no problems, but this should be mentioned on checkin. Great place for a longer stay, although some drawers would be appreciated. I don't think most people stay as long as we did. We'd certainly stay again.