the pictures are not the true, the pool is small. The hotel rents the patio space to a restaurant so the guest only have the morning time to have extra chairs. The chairs on the beach is not resort fee included, basic you pay the resort fee for towels and a small poll. I was there in Feb- low season, so I’m not sure if you can find a pool chair in high season. I believe the hotel should take better pics from its comum area.
Room/ room service : excellent, the room is big, clean. The decoration is old but it is the essence for waikiki so fits perfect the hotel architecture.
Clean room, room service were great!!! I need some amenities and promptly attended. My room were in a bad location ( the last one in the hall) but the view from the balcony was so nice even in a bad location, the balcony is nice, not for kids ok!!! Definitely worthy.
Location: perfect!!!
Breakfast: not worthy to pay early, the restaurants has a wait list!
Parking: expensive! I park in another hotel near by for half the price even for non- guest.
Help desk: overall was good, always were polite, nothing special. I believe I was charge wrong on my expenses but the lady would not care to explain me, so I send email after my stay, since I had to leave to the airport.
Hawai is a memorable trip!!!
I would stay again in this hotel but definitely would check the next door hotel prices since have the same location and seems like to have a bigger patio space.