While in Quito, we spent three nights at this hotel. The hotel and room were both clean, and the bathroom had body and hand soap. For breakfast, scrambled eggs, two pieces of toast, some fruit, and coffee were given - basic but decent.
We had some washing to do, including some T-shirts, socks, and underwear. When we inquired about the price, the check-in agent said it would be $1. We made two small loads, colours and whites. When I went to pick up the washing, the employee said, "$15," at random. She stated she would verify after I told her that we were offered $1 per load. During the check out the same employee said it was $10!
She continued by saying that it was one per $1. I explained that the price was unrealistic because the socks and underwear alone would cost $25. Anyway, paying more wasn’t the issue if we were told from the beginning. But the inconsistent and random price from the original felt like they tried to cheat us! Bad customer experience.