First room was loaded in dog hair, couldn’t call down to front desk as the phone didn’t work, so marched back asked if it could be cleaned as we didn’t book a room online that said it was pet friendly. Instead moved us, which is no big deal. Well we then went to the pool and hot tub with the kids. Hot tub was freezing. Called from my room three times to front desk, no answer. Called from my personal phone twice, no answer. We left and hoped it would warm up in the evening as my partner booked this stay for the kids to swim and for us to relax in the hot tub after a long day at work. I tried calling again and finally go through to front desk who said they would go turn up the hot tub. My partner got back and we went to go try the pool and hot tub again and there was a sign on the door that said closed for maintenance. The staff said there was a hazmat situation so he was cleaning the pool and the hot tub is broken. He said the pool will be open tonight but someone was coming to fix the hot tub. We go back after dinner and it’s open but yes both freezing cold so didn’t stay long. Next day breakfast bags were sold out, only 2 out of us 4 got breakfast. Went to the pool and a guy comes running in as we entered the pool saying it’s closed. Said he turned off the hot tub he will turn it back on. It never heated up our two night stay. We were lied to twice. Our neighbours were partying then around midnight tried to kick their door down from the inside, kept us up and felt unsafe.