Title: Mixed Experience - Friendly Staff, but Major Issues
I recently stayed at the Hampton Inn West in Ocean City, Maryland. The location was convenient, and the hotel appeared to be largely up to date. The staff was friendly, especially a young woman named Essence, who was attentive and responsive to our needs. However, our stay was marred by several significant issues.
Upon arrival, we discovered mold in our bathroom. We reported this to Essence, who quickly brought up cleaners and attempted to resolve the issue herself, even though it wasn’t her job. Despite her efforts, the mold wasn’t completely removed. She informed the manager and maintenance, but no one came to address the problem that day. We had to report the mold again the next day, and it still wasn’t resolved until the third day of our stay. Throughout this process, there was no communication from the management team, which was disappointing.
Additionally, every night from 11 PM to 2 AM, there was someone running and jumping on the floor above us. We called the front desk multiple times, but nothing was done to address the noise disturbance. When we asked if we could switch to another room, we were told that no other rooms were available.
While Essence’s exceptional service and friendliness were highlights of our stay, the lack of timely resolution to the mold issue, the persistent noise problem, and the inability to switch rooms significantly detracted from our experience. Main manager can assist issues more