Check in was great, staff helpful and kept our luggage safe until we could check in at the correct time. However, the room had a terrible outlook, overlooking a low wall that had public convenience tiles on it, with large holes. We went for a nightcap in the bar, but it had no Baileys and no brandy. Also, the coffee machine was not in operation, although the barman did get us some hot water and coffee sachets, which we didn't pay for as this was avaliable in our room. The hotel is in a fabulous location for shopping and viewing locations, but let down by the above.