The room hadn't been cleaned prior to our arrival. There was yellow nastiness in the toilet and on the back of the seat, floor hadn't been swept, there was some sticky stuff spilled on the counter, Q-tip in the garbage can and the bed wasn't made well. I found a housekeeper in the hallway and brought her in to see it. She agreed it hadn't been cleaned and was grossed out by the toilet also.
The housekeeper called the manager who eventually came up. She had cleaned our room for 50 minutes prior to seeing her manager and telling him. The Manager did nothing. Didn't really even offer an apology for the uncleaned room, no discount on another nights stay just explained why he hadn't checked the room himself.
We were appalled at the uncleaned room, a manager that didn't seem to care about it at least not enough to acknowledge it or do anything on it, and spending almost an hour of our nights stay just sitting in the room while the housekeeping gal did what should have been done already by the 1st housekeeper.
The Manager was the worst part of it. The housekeeper was great in that she acknowledged that it wasn't cleaned and fixed it. The Manager did nothing l. No discount on another nights stay, no swapping for a room with a clean toilet, a made bed and a swept floor not even an apology for things. This is what we payed $150^ for? Are cleaned toilets extra then?