This was a 1 night stay while I was working on the hurricane Helene recovery in Newport, so I wasn't in the hotel much. But the service was good, the room seemed clean and the bed was comfy. I've stayed in this hotel on other trips. It's not the fanciest in town, but I've never had any issues, and the best part is it's right next to the park, so coming in or out, you're not sitting in traffic all the way through town. You can even use the bypass to pigeon forge on your way in and out, so you don't deal with it all all.