The staff would not check us in for our reservation, even though we had several ways to prove our identity.
Context: We just moved stated and when we went to the DMV to get new drivers licenses, they voided our out-of-state licenses and will be mailing us the new in-state licenses soon.
We were told we needed a valid ID to check in. No exceptions. Staff was condescending and borderline rude about the situation, backtracking and moving the goalposts every time we tried to show a new type of proof. First we were told the temporary drivers license certificate would be acceptable. Went back to the car to get them, and were told that they were not acceptable. It was the original certificate from the DMV, not a copy. Then were told if we showed the voided license it would be acceptable. went back to the car and got them. Then those were not accepted because they were voided, which we explained in advance before going to get them. We eventually had to give up, pack the luggage and kids back into the car, and drive away to find a new hotel. It was more expensive last minute, but the new hotel gave us absolutely no hassle about the ID situation and accepted the temp DMV certificate no problem.
So, if you happen to be in an odd situation about current photo IDs, dont bother with this hotel.