It was serviceable. It feels like it used to be a much higher-class hotel and has fallen on hard times. In general, the people were great to interact with, but the actual response was not good.
Specific issues:
- We went to the front desk and requested an extra pillow and blankets about 8:00 p.m., and were told no problem, they’ll send it up. Nobody ever came up. We went down again just after midnight and the staff had changed. The new people were abrupt and not very friendly and said sorry, housekeeping is gone and they had no pillows. I asked if they’d had them hours ago when we’d first asked, and got “You were misinformed.” No “sorry” or anything.
- About 8:30, the toilet clogged and we went to the front desk to ask for a plunger or someone, and they said they’ll send someone. We waited for over an hour and went back down to ask again about the toilet, and someone finally came up.
- The breakfast buffet was far lower quality than many free breakfasts; DEFINITELY not worth $19 per person. The description said they had waffles (no); an omelet bar (no); a variety of fresh fruit (some sad melon slices and an apple). Nothing else you couldn’t get at a gas station. Again, the *people* were fine, but they didn’t have much to work with.
- The mini-fridge was missing a foot so it tips forward each time you open it.
- Over half the channels on the TV were unavailable.
- It seemed like only half the elevators were working the whole time.
- Little things in disrepair.