2/10 - Insatisfatório
1 de março de 2025
Worst hotel experience EVER
We arrived after the posted check-in time and had to wait 30 minutes for an employee to come to the desk to help. I followed the instructions left on the counter which said to use the phone at the desk to reach an employee but nobody ever answered. I tried calling the hotel and still did not get an answer. I ended up having to contact hotels.com help desk and the agent was finally able to reach an employee who said he had been in the bathroom. Once I checked in, there was no apology for the wait. The “secure” door to the hotel from the parking lot had duct tape over the locking mechanism so the door was NEVER locked. The room was fairly clean but the bedding had lots of stains. The toilet handle did not work properly and you had to mess with it to get it to flush and then to get the water to stop running. The worst part was at 7:10 AM I was in the room by myself (my husband had left for his work event) and two employees barged in my room. They did not knock, they did not identify themselves they just used their key and came in. Once they saw I was in there they left laughing and again no apology. When we did check out the clerk asked if everything was ok and I said actually no and she just chuckled and said “have a good day”. Customer service fail!!
Tracy
Tracy, viagem de negócios de 1 diária
Avaliação de hóspede verificada da Hoteis.com