Tried to call hotel twice the night of the stay because was having a very difficult time finding it. No one answered, though I let it ring for at least a minute the first time, and the second time the call would not go through. When we finally located it and checked in the desk clerk said the phone was working the whole time. Later when I went down to ask a question he was nowhere to be found, and I had to literally yell several times before he showed up with one ear bud in, making me think he was also in the back when I tried to call earlier. One of 2 elevators was not working and stuck on P1 level, which the desk clerk was totally unaware of, and there was a literal busload of people trying to get an elevator to get to their rooms.
The 3rd floor hallway carpet was surprisingly dirty.