We paid extra to have a room that was Club level.
The milk offered was expired, the water fridge was empty, the coffee maker was not working and needed to be cleaned, the silverware was dirty, the honey bottle for the tea was empty and there was a tray of dirty items that was in the lounge when we checked in and was still there when we checked out the next day. There was literally no benefit to the club level other than a granola bar. Breakfast was not available in the lounge on Saturdays or Sundays, which our booking said included breakfast. We were told by the front desk we could purchase breakfast for $18.99 each.
There was a dirty brown spot on the bathroom floor and splatters on the wall.
We often stay at the Sheraton Club level and this was by far the most disappointing experience.
The staff was friendly. When I spoke with a staff member regarding the condition of the room and the availability of items in the lounge her response was “Oh, I don’t know”.