Saturday night, 8/24 around 10PM, we have heard loud footsteps around the hallway, not too weird. But around 10:45-11:00 PM, somebody whipped our door open, possibly kicked it open. We heard a loud bang towards the wall. We found out there were kids from the third floor playing around. Around 10:45-11:15, somebody banged on our door twice. We investigated ourselves and found out it was some teens from room 300 and reported it to the front desk. It might have been the guests for a Quinciñera happening that day. The front desk said some of the party people were staying here too. I could have asked for a room change but I am personally SCARED to go out, we are all tired from our day activity and we just wanted to rest rather than to pack all our stuff and move to a different room, and possibly run into them in the hallway. I was traumatized. This is the safety of your guests and I hope this won’t happen to any of your guests again.
We stayed here twice before. This was our third time last weekend. We loved it here but it feels like the quality of service is going down. When checking in, the lady mentioned there is a mini breakfast. But when we came down in the morning, the guys said they do not offer breakfast anymore - per the manager and it was last minute. They only have dripped coffee and hot water for tea. However, when we booked, it still said breakfast included - but this is just something minor that happened.