Where to start….this hotel used to be my favorite, but it has consistently become worse and worse. Housekeeping used to be stellar but recently the bedding always has disgusting stains & tears, and the bathroom is not clean as it used to be. It is a shame but not as shameful as the rude,inept front desk staff. There are a few good ones, but the majority are so unprofessional. There are constantly new people working at reception, so they never get to know the regular guests. Guests are charged a $30 “resort fee’ and are forced to try to get this money back by eating at the only option, Yardhouse, which is the grossest and most unhealthy food possible. There was no phone service my entire stay and water cut for an entire night. I keep giving this hotel a chance but they keep disappointing. I will look for a new place to stay. All they offer is points on my Bonvoy instead of improving.