Had to plan a last minute trip for my grandfathers funeral. We were provided with our room keys, and walked into a stuffy/stale smelling room and it was hot. Turned the AC down, and went to the store. We had only been parked at the hotel for 20 mins and had to pay $18 for parking, which was not mentioned when I booked the room. We returned, unpacked, and then tried to iron our clothes for the funeral and the iron leaked all over my dress. Requested another iron, had to call three times but we were eventually provided with another iron, which also leaked. Meanwhile, the room stayed at 81 degrees. No one was answering the phone, so we had to go down to the lobby. We finally got another room that was cooler than the first one. We still were not pleased but bc of the funeral the next morning, we just had to live with it. Not a single even apologized for all the inconveniences. I will never stay at this hotel again, as it was not a good experience especially when dealing with the emotions of losing my grandfather.