Beautiful hotel, loved the history and the display cases with old pictures and memorabilia. Overall room conditions were very cozy, especially the bed and bedding. Room was very clean. Bathroom had a couple of issue the staff might need to check on. The water pressure in the shower was great, but the tub didn't drain so you wound up standing in 3 to 4 inches of water by the time you were done. The toilet ran and squeaked for a considerable amount of time after you flushed it. Closing the bathroom door would drown out that noise. And, the sink faucet dripped. The front desk staff was very nice and helpful. However, we stopped in Palm Court restaurant and the Tap Room, and the staff in both were not very friendly. At the Palm Court, those servers basically just seemed annoyed that people were there trying to order foods or drinks. Service was slow as well. Mellon Square Coffee was a highlight, we stopped in there in the morning before hitting the road home. Their coffee and tea were very good, along with a nice selection of pastries and snacks. Good ambiance and atmosphere, friendly staff.