We've stayed at the westin many times before. Although this time we were met with unfriendly staff, poor cleanliness of our room. I hsd my 3 small daughters with me, upon check in we weren't informed of what elevator to take (we took the main one as we did previous times before) before realizing the room number we were looking for wasnt coming up, we stepped out of the elevator to a staff in the hallway and i politely asked if she could direct me to help me find my room (had luggage & 3 small children trailing behind me tired) and she said with annoyance & frustration towards me to go DOWN to the lobby and take the OTHER elevator, me not really hearing her, as she walked away from me while talking further down the hallway, i stood there kind of dumbfounded and she let out a loud sigh and said TAKE THE OTHER ELEVATOR. We paid upwards of $400 for our one night stay, had dirty towels and hair in the shower, and met with pretty unfriendly staff. Pretty disappointed with our experience.