front desk costumer service was horrible. We walked in on a person in the room they put us in who was already a patron of that room. After 1 hour of getting the run around, we finally got a room. The very next morning, an elder lady walked in our room cause they put her in our room for her visit. When she went back to get a refund cause she was now scared from that experience and felt unsafe, the property told her they could not give a refund and she had to take it or leave it. We were departing that room very soon, so we just let her have it instead of enduring what we went through the previous day with room changes.