Overall very much as pictured and as expected - welcome was accommodating, easy and nice to find. Shared spaces were decorated very nicely and the highlight of the hotel. facilities all very clean.
One major disappointment at the end - the manager arranged our transfer to Chefchaouen. After we were picked up by their “usual driver” at the riad and walked out of the medina to street with our luggage, we were loaded into car and this man that came to pick us up vanished - we were left with a driver that spoke not one single word of French, Spanish, or English for a 3 hour long journey. It was also very clear he had never driven to Chefchaouen and was repeatedly lost.
Superior care for guests is surely expected from a hotel charging top of the market prices.