Arrived in the middle of the day to find the front doors locked. After several attempts at hitting the buzzer, I was finally let in. It was ten minutes until 3 PM, and I was told since I wasn't a silver or gold member I would not be able to check in, even though my room was ready. At exactly 3 PM all of the people waiting in the lobby lined up to check-in with the one clerk on duty. When I got to my room, half of the lights and outlets, including everything in the bathroom did not work. When I was leaving to get dinner I told the clerk, who told me (for the first time) that you have to hold your key card up to a square in the room to get the lights to work. News to me. He told me if that didn't work, I would have to switch rooms since there was no maintenance person on duty until Wednesday. Got dinner, came back and tried the square. No change. I was so exhausted I decided to just stay in the room and deal with it. Then I took a shower and there was no conditioner in the bottle. Woke up before dawn and got ready in a half-dark room where half the plugs didn't work. Not a great stay.